Here at ALL YOU we endeavour to ensure satisfied customers, but at times there may be a need for a return and we are happy and willing to make the process as easy as we can.
Our policy is 14 days from the day you receive your order to give you enough time to inspect and return if need be.
Here are some important tips to ensure the transaction happens swiftly
Faulty or incorrect items - In the rare occurrence that you receive an item that is incorrect or faulty we are happy to exchange for the correct one or refund for a faulty item.
Faulty - Please email us with your name, order number and a summary of the issue, please feel free to include pictures this way we can handle the issue from our end to ensure this never happens again.
Incorrect item - Please email us if in the rare occurrence you receive the wrong item, we will gladly exchange in a timely manner. Email to include your name, order number and a summary of the issue.
You will need to send back the items in the same way received. This means it should not be worn or washed, and be in original packaging. The cost of the return will be your responsibility as well as the items until they are received by us. Please ensure you keep your tracking number or postage receipt for proof of return or exchange can not happen. Please include a picture of this in your email.
Once incorrect items are received and the correct items are delivered we are happy to give you a store credit to reimburse the postage costs incurred onto you.
All other returns:
Sorry to hear you have not received what you had hoped and are in need of a return.
As it stands we only offer refunds for faulty items but are happy to offer a credit note or exchange. There are a few simple steps to follow.
Email us with your need to return. Email to include
- Your name
- Order number (not from payment associates but from your online order)
- Reason for return
- Pictures if required
- Your address
Our staff will send you a returns form to complete and submit with your order. They will also provide you the address required to return to.
Place items in the original packaging. These items should not be worn or washed. Upon receiving items our team will inspect to decide if credit note is to be issued. Please note if you return items that have been worn or washed you will not receive the exchange and postage will be deemed your cost.
Also include the returns form with your items. This will be emailed to you when you first email us your enquiry. Please add your completed form in the satchel when returning. IMPORTANT- if you do not include this form there will be no way of identifying what the return is and you risk no action being taken from our team.
This will be at cost to you and items will remain your responsibility until
received by us. We will not take any responsibility for issues incurred upon return. For this reason it is important to keep your postal tracking number and/or receipt.
Once your return has been delivered to us, our team will inspect and process your return.
No return will happen if items have been worn washed or damaged.
If you require any further assistance or clarification please do not hesitate to contact our friendly support team at firstname.lastname@example.org